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TRAI, the telecom regulator has issued stringent guidelines for curbing call drops along with a penalty of up to Rs 10 lakh on service providers if they fail to meet the benchmark for three consecutive quarters.
RS Sharma, TRAI Chairman has said that “We have proposed financial disincentive in the range of Rs 1-5 lakh. It is a graded penalty system depending on the performance of a network.”
SK Gupta, TRAI Secretary (Acting) has said that if an operator fails to meet call drop benchmark in consecutive quarter, the penalty amount will be increased 1.5 times and in the third consecutive month it will doubled.
He further said that, “However, there is cap of Rs 10 lakh on financial disincentive.”
