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Maruti Suzuki India (MSI) has opened its first service center under the premium retail chain Nexa and by 2020 it aims to have around 300 such outlets in the country.
MSI Managing Director and CEO Kenichi Ayukawa has said in a statement that “NEXA was a first, important step in Maruti Suzuki’s transformation journey. It has been appreciated by customers. Listening to customers, we have now created Nexa Service to take forward that promise.”
Nexa’s first service workshop has been opened at Gurugram.
He added that plush workshops with premium lounges and use of digital technology to enhance customer service and transparency will be the defining elements of Nexa service.
The company aims to expand NEXA Service in Phases. It plans to have around 300 such workshops by 2020.
