National carrier Air India (AI) has started ‘Namaskar Sewa’ for airline passengers at Delhi airport. ‘Namaskar Sewa’ is a meet and greet service wherein Air India staff will take care of passengers from the airport entry gate to till being passengers board in the aircraft. But, the carrier will charge passengers for this service.
“Air India has started ‘Namaskar Sewa’ recently for the airline’s passengers, wherein Air India staff will take care of passengers from Delhi airport entry gate to inside the aircraft, where staff will help passengers to fill the form, issuing a boarding pass and necessary help required to the passengers. For this service, we have fixed nominal charges, for domestic passengers, it will be Rs 750 and for international passengers, it will Rs 1,500,” Air India spokesperson Dhananjay Kumar said. ‘Namaskar Sewa’ service is a pilot project service which will be available at Delhi airport only.
During April-June this year, Air India had recorded over 80 lakhs domestic passengers and more than 35 lakhs international passengers travelled from the national carrier. Recently, Air India has called a meeting on how to reach to the passengers and sort it out their complaint regarding services.
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