Ministry of External Affairs (MEA) has selected Tata Consultancy Services (TCS) for the second phase of the Passport Seva Programme which is the country’s largest mission-critical e-governance programme to date after its successful execution of the first phase. In the next phase, TCS will refresh existing facilities and systems, and develop new solutions to allow the issuance of e-passports using technologies like biometrics, artificial intelligence (AI), advanced data analytics, chatbots, auto-response, natural language processing and the cloud.

“TCS has been playing an important role in building a Digital India, driving transformation programmes of national importance. Our partnership with MEA has become a bar in public-private partnerships for citizen services. We are delighted to be selected for the next phase of the Passport Seva Program and look forward to conducting further innovations and improving citizen experiences using our knowledge and digital technologies,” said Tej Bhatla, business unit head, Public Sector of TCS.