On the New Year’s eve, Saisha, 11, from Noida ordered a Black Forest cake from a nearby cake shop through Swiggy. After half an hour, an apologetic call came from a Swiggy executive, saying he could not locate the shop in the map directed to him as there was no such shop visible.
A senior executive told the family that at least 4-5 riders went looking for the cake shop but to no avail, telling them to cancel the order. The family had a chat with the customer care and sent a complaint via an email to Swiggy, which resulted in a readymade ‘deepest apologies’ reply, ‘assuring you of wonderful ordering experiences in the future’.
A Swiggy spokesperson told media that it offers consumers the widest selection of restaurants and maintains high standards while on-boarding them. A dedicated team works proactively to identify and delist restaurants that have shut operations or are unable to meet standards that we hold ourselves responsible for.
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