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Axis Bank’s customer care centre will help you to the best of their knowledge when it gets to the bank’s credit cards. From assisting you in finding the best credit card, assisting you to apply for the credit card online or offline, to supporting you with any card-related matters that you may have, you can call them for any assistance you may need.
The retail phone banking numbers of Axis Bank are:
1-860-419–5555
1-860-500-5555
For agricultural and rural bank queries – Call 1800 419 5577
Axis Bank Credit Card Concerns
For any inquiries about Axis Bank credit cards, you can contact the customer care numbers specified above, applicable all over the country.
Blocking of Credit Card
In the event of loss or theft, you will be required to block your axis credit card to avoid fraudulent activities. After your card is blocked, you can ask for your card to be replaced. The account number will remain the same, but the card details will differ.
You can block your card by following these steps:
Axis Bank Support
By logging in to your Axis Bank account, you can reach the support page of the bank.
Click on ‘Support Home Page’
Choose the option of ‘Get It Done Instantly’.
Select ‘Block and Replace Your Debit/Credit Card’.
Insert your registered mobile number.
Once you do, an OTP will be sent to you, which must be inserted.
Choose your card and click on ‘Submit.
Axis Aha
Aha! is a dedicated chatbot by Axis Bank where you can get solutions for all your queries concerning different products presented by the bank. You can block your credit card by following the steps below:
Type ‘Block Credit Card’.
Log in to your net banking account or by applying your MPIN.
Choose the credit card which needs to be blocked and click on ‘Confirm’.
Insert the OTP sent to your mobile number, and your card will be blocked.
Axis Bank Mobile App
Blocking your credit card can also be done by your mobile app. Click on the credit card section, choose the card that needs to be blocked, and click on ‘Block and Replace Card’.
Internet Banking
To block your credit card by internet banking, here are the steps that need to be followed:
Click on the section called ‘Accounts’.
Choose ‘My Credit Cards’.
Select the credit card which needs to be blocked.
From the options, click on ‘More Services’.
Click on ‘Block Credit Card’ and state the reason.
Once you click on ‘Next’, a code will be sent to you. Enter it to create the request.
SMS
To block your credit card, you must SMS BLOCK ‘16-digit credit card number’ to 5676782 from your registered mobile number.
Replacement of Credit Card
Once you have blocked your credit card, the bank will send your new card by courier within ten working days.
For Lost Cards
For reporting your lost credit card, you can call
1-860-419–5555
1-860-500-5555
To notify a lost debit card, please reach out to 022-6798–7700
Axis Bank Credit Card Customer Care – NRI Phone Banking Numbers
There are worldwide toll-free and non-toll-free helpline numbers for Axis Bank. The non-toll-free number for worldwide customer care is +91 40 67174100.
The country-specific toll-free numbers are as follows:
| Country | Helpline Number |
| USA | 1855 205 5577 |
| UK | 0808 178 5040 |
| Singapore | 800 1206 355 |
| Canada | 1855 436 0726 |
| Australia | 1800 153 861 |
| Saudi Arabia | 800 850 0000 |
| UAE | 8000 3570 3218 |
| Qatar | 00 800 100 348 |
| Bahrain | 800 11 300 |
Axis Bank Credit Card Grievance Redressal
There are generally three levels for Grievance Redressal at Axis Bank:
Level 1: Queries, Complaint, and Request Redressal
For any query, complaint, or request concerning the bank or any of its services, you can utilize Live Chat, use the customer care number, or find your nearest bank branch to reach and seek an explanation.
Level 2: Writing to a Nodal Officer
If the acknowledgement from visiting the bank, live chat, or calling customer care is not satisfying and did not solve your problem, you can always address the Nodal Officer by e-mail or a letter. If your concern is about a branch visit, you need to write to the Circle Nodal Officer.
Level 3: Reporting to the Principal Nodal Officer
You can connect directly with the Principal Nodal Officer if your problem isn’t solved by the Nodal Officer/Circle Nodal Officer, I.e. if you are not convinced with the Level 2 response. You can either write an e-mail affirming your concern to the Principal Nodal Officer, or you can download the grievance form and mail it to the mentioned address on the form.
If your queries are still not acknowledged to your satisfaction, you can contact the Banking Ombudsman.
Axis Bank Nodal Office Contact Details
| Circle | Address | E-Mail ID and Phone Number |
| Bangalore I and II | Axis Bank Ltd., 41, Seshadri Road, Anand Rao Circle, Bangalore 560009 | Circlenodalofficer.Bangalore@axisbank.com Telephone No. Bangalore II – 080 2300410 |
| Bhopal | Bhopal Circle Office, “The Infinity”, 2nd Floor, M.P Nagar, Zone II, Bhopal- 462011 (Madhya Pradesh). | Circlenodalofficer.Bhopal@axisbank.com |
| Andhra | Circle Office, DNO 40-1-55, VVR Square, 2nd floor, Kalanagar, Benz Circle, Vijayawada – 520010 | Circlenodalofficer.Andhra@axisbank.com |
| Chennai | Chennai Circle Office, II Floor, No.3, Club House Road, Chennai – 600002 | Circlenodalofficer.Chennai@axisbank.com |
| Bhubaneshwar | Bhubaneswar Circle Office, Plot No. – 1, Ground Floor, Nandi Ghosh Estates, Bapuji Nagar, Bhubaneswar, Pin No. 751009. | Circlenodalofficer.Bhubaneshwar@axisbank.com |
| Dehradun | Circle Office, 2nd floor, NCR Plaza, New Cantt. Road, Hathibarkala Dehradun, Uttarakhand 248001. | Circlenodalofficer.Dehradun@axisbank.com Telephone No – 0135 – 6679991 |
| Coimbatore | 214, 1st Floor, DB Road, RS Puram, Coimbatore-641002. | Circlenodalofficer.Coimbatore@axisbank.com |
| Gujarat West | 3rd floor, Shivalik – Ishaan Nr. C N Vidyalaya, Ambawadi, Ahmedabad – 380006 | Circlenodalofficer.Gujaratwest@axisbank.com |
| Gujarat East | 411, 3rd Floor, ”The Park”, Near Akshar Chowk. Old Padra Road, Vadodara – 390020 | Circlenodalofficer.Gujarateast@axisbank.com |
| Gurgaon and Faridabad | 3rd Floor, SCO 29, Sector 14, Gurgaon, Haryana – 122001 | Circlenodalofficer.delhi2@axisbank.com |
| Jaipur | Circle Office, B-115, 1st Floor, Shanti Tower, Hawa Sadak, Civil Lines, Jaipur – 302006 | Circlenodalofficer.Jaipur@axisbank.com |
| Hyderabad | Hyderabad Circle Office, Abhinandan Towers, 6-3-2493, Road No:1, Banjara Hills, Hyderabad – 500034. | Circlenodalofficer.Hyderabad@axisbank.com |
| Kolkata | 5 Shakespeare Sarani, Kolkata Circle Office, Kolkata -700071 | Circlenodalofficer.Kolkata@axisbank.com |
| Kerala | Circle Office, 5th Floor, Chicago Plaza, Rajajai Road, Kochi – 682 035, Kerala. | Circlenodalofficer.Kerala@axisbank.com |
| Ludhiana | Plot 149, 1st Floor Industrial Area Phase-1, Chandigarh – 160002. | Circlenodalofficer.Punjab@axisbank.com |
| Lucknow U.P – East consisting of | Circle Office, 1st Floor, UPRNSS Building, G-4/5-B, Sector 4, Gomti Nagar Extension, Near CMS School, Lucknow – 226010 | Circlenodalofficer.Lucknow@axisbank.com |
| Mumbai | 2nd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai 400071. | Circlenodalofficer.Mumbai@axisbank.com |
| NCR | Axis House Noida Tower T-1, 5th Floor, I-14, Jaypee Greens Wish Town, Sector-128 Noida, Uttar Pradesh-201304. | – |
| Nagpur | ©Circle Office, 3rd Floor, Buty Building, Above Bank of India, RT Road, Civil Lines, Nagpur – 440001. | Circlenodalofficer.Nagpur@axisbank.com |
| North West Delhi | Axis House Noida Tower T-1, 5th Floor, I-14, Jaypee Greens Wish Town, Sector-128 Noida, Uttar Pradesh-201304. | – |
| North East | Circle Office, Chibber House 3rd Floor, G.S. Road, Guwahati-781005. | Circlenodalofficer.Northeast@axisbank.com |
| Panchkhula | S.C.O. 390, Sector 20, Urban Estate, Panchkula – 134 112. | Circlenodalofficer.Panchkula@axisbank.com |
| Pune | Pune Circle Office, Unit No. 4, Ground Floor, Godrej Castlemaine, Plot No. 155, Sangamwadi, Sassoon Road, Off Bundgarden Road, Next to Ruby Hall, Pune – 411001. | Circlenodalofficer.Pune@axisbank.com Telephone No. – 020 4902 6061 |
| Patna | Circle Office, 2nd Floor, Plot No. 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013. | Circlenodalofficer.Patna@axisbank.com |
| Raipur | Raipur Circle Office 2nd floor, Simran Tower, Jeevan Bima Marg, Raipur, Chattisgarh-492001 | Circlenodalofficer.Raipur@axisbank.com |
| Punjab | Plot 149, 1st Floor Industrial Area Phase-1, Chandigarh – 160002 | Circlenodalofficer.Punjab@axisbank.com |
| South Delhi | 3rd Floor, SCO 29, Sector 14, Gurgaon, Haryana- 122001 | Circlenodalofficer.delhi2@axisbank.com |
| Rohtak | S.C.O. 390, Sector 20, Urban Estate, Panchkula – 134 112 | Circlenodalofficer.Panchkula@axisbank.com |
| West Bengal | 7th Floor, Nagaland House, 11, Shakespeare Sarani, Kolkata -700071 | Circlenodalofficer.Westbengal@axisbank.com |
Nodal Officers and Areas of Operation
| Bangalore I and II | T V R Prasad- Vice President | Bangalore, Chikballapur, Chamarajnagar, Kolar, Mandya, Mysore, Tumkur in Karnataka State |
| Bhopal | D. B. Kiran – Deputy Vice President, Axis Bank Ltd. | Agar, Malwa, Alirajpur, Ashoknagar, Barwani, Betul, Bhind, Bhopal, Burhanpur, Chhatarpur, Datia, Dewas, Dhar, East Nimar, Guna, Gwalior, Harda, Hoshangabad, Indore, Jhabua, Mandsaur, Morena, Neemuch, Raisen, Rajgarh, Ratlam, Sagar, Sehore, Shajapur, Sheopur, Shivpuri, Tikamgarh, Ujjain, Vidisha, West Nimar in the State of Madhya Pradesh. |
| Andhra | Nand Kishore Chawla – Deputy Vice President, Axis Bank Ltd. | State of Andhra Pradesh & Yanam (under Puducherry) |
| Chennai | A. Madhusudan Goud – Vice President, Axis Bank Ltd. | Chennai, Cuddalore, Kancheepuram, Karaikal, Nagapattinam, Pondicherry, Thiruvallur, Tiruvannamalai, Vellore & Villupuram in Tamil Nadu State. |
| Bhubaneshwar | Ajit Kumar Tripathy, Vice President. Axis Bank Ltd. | State of Odisha |
| Dehradun | Gurmeet Singh Bhatia, Deputy Vice President, Axis Bank Ltd. Dehradun. | Uttarakhand State & U.P-West consisting of Agra, Firozabad, Mainpuri, Mathura, Aligarh, Etah, Hathras, Kasganj, Budaun, Bareilly, Pilibhit, Shahjahanpur, Baghpat, Bulandshahr, Hapur, Meerut, Amroha, Bijnor, Moradabad, Rampur, Sambhal, Muzaffarnagar, Saharanpur, Shamli districts of U.P |
| Coimbatore | V. Ramanath n, Vice President, Axis Bank Ltd. | Ariyalur, Coimbatore, Dharmapuri, Dindigul, Erode, Kanyakumari, Karur, Krishnagiri, Madurai, Namakkal, Nilgiri, Perambalur, Pudukottai, Ramanathapuram, Salem, Sivagangai, Thanjavur, Theni, Thiruvarur, Tuticorin, Tiruchirapalli, Tirupur, Tirunelveli, Tirupur & Virudhunagar in Tamil Nadu State. |
| Gujarat West | Ankur Agarwal, Vice President, Axis Bank Ltd. | Devbhumi, Dwarka, Jamnagar, Rajkot, Porbandar, Junagadh, GirSomnath, Amreli, Bhavnagar, Botad, Surendranagar, Morbi, Kutch, Ahmedabad, Gandhinagar in the State of Gujarat, & Union Territory of Diu |
| Gujarat East | T. Purushottam Rao, Vice President, Axis Bank Ltd. | Anand, Aravalli, Banas Kantha, Bharuch, Chhotaudehpur, Dadra & Nagar Haveli, Dahod, Daman, Kheda, Mehsana, Narmada, Navsari, Panchmahals, Patan, Sabarkantha, Surat, Tapi, Vadodara, Valsad in the State of Gujarat |
| Hubli | A. Chandrashekhar – Deputy Vice President, Axis Bank Ltd. | Bagalkot, Belagavi, Ballari, Bidar, Chickmagalur, Chitradurga, Dakshin Kannada, Davangere, Dharwad, Gadag, Kalburgi, Hassan, Haveri, Koppal, Raichur, Shivamogga, Udupi, Uttar Kannada, Vijaypur and Yadgir of Karnataka State. |
| Gurgaon and Faridabad | Prashant Khanduri – Deputy Vice President, Axis Bank Ltd. | Gurgaon, Faridabad, Hodal, Palwal, Ballabhgarh, Sohna, Pataudi, Bijwasan and Kapashera area of Delhi |
| Jaipur | Prasanta Roy Chowdhury, Deputy Vice President Axis Bank Ltd. | State of Rajasthan |
| Hyderabad | S. Srinivasa Kumar Vice President, Axis Bank Ltd. | State of Telangana |
| Kolkata | Subimal Saha, Vice – President, Axis Bank Ltd. | Kolkata city & Andamans |
| Kerala | Sudheesh Menon – Vice President Axis Bank Ltd. | State of Kerala |
| Ludhiana | Jaideep Kaul – Vice President, Axis Bank Ltd. | States of Punjab and Chandigarh |
| Lucknow U.P – East consisting of | Raj Kumar Jain – Vice President, Axis Bank Ltd. | Allahabad, Ambedkar Nagar, Amethi, Auraiya, Azamgarh, Bahraich, Ballia, Balrampur, Banda, Bara Banki, Basti, Deoria, Faizabad, Fatehpur, Ghazipur, Gonda, Gorakhpur, Hamirpur, Hardoi, Jalaun, Jaunpur, Jhansi, Kannauj, Kanpur Nagar, Kheri, Kushinagar, Lalitpur, Lucknow, Mahoba, Maharajganj, Mau, Mirzapur, Pratapgarh, Rae Bareli, Sant Kabir Nagar, Sant Ravidas Nagar (Bhadhoi), Siddharthnagar, Sitapur, Sonbhadra, Sultanpur, Unnao and Varanasi Districts of U.P. |
| Mumbai | A.V.S. Sarma – Vice President, Axis Bank Ltd | Mumbai, Thane, Navi Mumbai, Raigad, Kalyan, Virar in the State of Maharashtra. |
| NCR | Vikas Anand – Vice President Axis Bank Ltd | West Delhi, North Delhi, and North West Delhi |
| Nagpur | Harendrasingh Rawat – Deputy Vice President, Axis Bank Ltd | Nashik, Nagpur, Aurangabad, Parbhani, Nanded, Ahmednagar, Yavatmal, Gadchiroli, Jalna, Jalgaon, Dhule, Amravati, Akola, Washim, Hingoli, Gondia, Chandrapur, Bhandara, Wardha, Nandurbar, Buldhana. |
| North West Delhi | Vikas Anand – Vice President Axis Bank Ltd. | West Delhi, North Delhi and, North West Delhi |
| North East | Arindam Basu – Deputy Vice President, Axis Bank Ltd. | Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura |
| Panchkhula | Debaraj Maharana – Vice President, Axis Bank Ltd. | Jammu & Kashmir, Himachal Pradesh & Haryana excluding the Faridabad, Mewat and Gurugram Districts. |
| Pune | Utpal Mukherji, Deputy Vice President, Axis Bank Ltd. | Goa, Kolhapur, Ratnagiri, Shindudurga, Sangli, Satara, Pune, Solapur, Latur, Beed & Osmanabad in the State of Maharashtra. |
| Patna | Girish Dubey, Deputy Vice President, Axis Bank Ltd. | States of Bihar & Jharkhand |
| Raipur | Abhay Kumar Deepak – Deputy Vice President, Axis Bank Ltd. | Chhatishgarh and Districts of Balaghat, Chhindwara, Jabalpr, Katni, Mandla, Narsinghpur, Seoni, Rewa, Satna, Sidhi, Singrauli, Damoh, Panna, Anuppur, Shahdol, Umaria, Dindori in Madhya Pradesh. |
| Punjab | Jaideep Kaul – Vice President, Axis Bank Ltd. | Punjab and Chandigarh |
| South Delhi | Prashant Khanduri – Deputy Vice President, Axis Bank Ltd. | South Delhi |
| Rohtak | Debaraj Maharana – Vice President, Axis Bank Ltd. | Jammu & Kashmir, Himachal Pradesh & Haryana excluding the Faridabad, Mewat and Gurugram districts. |
| West Bengal | Dibyendu Banerjee – Vice President Axis Bank Ltd, West Bengal & Sikkim Circle. | States of West Bengal (except Kolkata) & Sikkim |
Write to Axis Bank
If you want to write to Axis Bank, you will be required to mail your letter to the Head Office of the bank located in Mumbai.
The location of the Axis Bank headquarters is:
Axis Bank Limited,
‘Axis House’,
C-2, Wadia International Centre,
Pandurang Budhkar Marg,
Worli,
Mumbai – 400 025.
The phone numbers of the office are 91-22-24252525/91-22-43252525.
The fax number is 91 22 24251800.
