The healthcare sector rapidly adopts AI, particularly GenAI, to improve operations. Companies like Accenture, TCS, Infosys, Wipro, and Tech Mahindra are integrating AI into their business processes and client services, leading to improved efficiencies and financial gains.

This demonstrates the industry’s progress and readiness for the widespread use of AI. AI bookings exceeded USD 900 million in the third quarter alone, totalling USD 2 billion for the fiscal year, with companies recognising the potential of AI to drive revenue growth.

Companies are integrating AI into various sectors, such as customer service and manufacturing, indicating ongoing efforts to monetise these technologies. AI is not only about cost savings but also about reimagining business operations to drive substantial revenue growth.

Infosys is developing 225 GenAI programs and using GitHub Copilot to generate millions of lines of code to solve business challenges and boost productivity. Wipro is integrating GenAI with traditional AI to increase productivity and generate new revenue streams, particularly in customer service and healthcare areas.

Additionally, Tech Mahindra has implemented GenAI to automate coding and scripting, leading to increased development speed and productivity.

AI adoption varies widely among clients, with healthcare, retail, and banking leading the way. Companies are leveraging AI internally to streamline operations and enhance productivity.

Despite the momentum gained, the adoption of enterprise AI is expected to be gradual, requiring significant internal changes. As AI continues to evolve, the focus is on addressing challenges like data privacy, integration complexities, and employee upskilling.