India accounts for the second-largest number of visitors for Zoom, behind only the United States (US), said Eric S. Yuan, chief executive officer (CEO) of the hugely popular video collaboration platform. Yuan was speaking at the India Internet Day event organised by the non-profit organization The Indus Entrepreneurs (TiE).

The company recently opened a technology centre in Bengaluru and has started hiring employees for the office too. “I think Zoom will have great DNA in India,” he said, citing that Zoom’s COO and the chairman are both Indians. The Bengaluru office is meant to embrace the local market, according to him. He said it’s important for the company to have a local strategy.

Yuan said the company would like to become more global and received most of its revenues during the pandemic from North America and a little bit from Europe. He also said the company wants to introduce new services for its existing enterprise customers and the new use cases that have sprung due to the pandemic.

“I think platform play is very important. It’s more like a video conferencing infrastructure service. You can build all kinds of applications upon that,” he said.

Speaking about the future of video communications, Yuan said companies like Zoom will have to deliver the same experience that a physical meeting would bring in future. “We believe video conferencing platforms like Zoom can deliver a better experience than face to face meetings. However, we are not there yet.”