ConvoZen.AI, NoBroker’s conversational AI platform, has joined forces with Google Cloud to enable businesses to effectively oversee their Customer Engagements using AI, improving Quality, Compliance, Sales, and Support.

Through Google Cloud’s AI Infrastructure, ConvoZen.AI can construct and deploy custom models, empowering businesses to achieve outcomes like Agent Performance Management, Customer Insights, and Contact Centre automation with AI.

These models are designed for efficient performance at scale and are trained using millions of intricate customer scenarios handled by NoBroker. The platform seamlessly integrates with all customer engagement channels, including calls, meetings, chats, and social media, allowing businesses to harness Generative AI-driven automation in customer conversations.

ConvoZen also facilitates the effortless development of real-time voice and non-voice bots for multilingual customer interactions by leveraging the advanced capabilities of Google Cloud’s AI infrastructure and Gemini.

The platform also offers SDKs for developers to create customer experiences across various use cases, such as Lead Qualification, Customer Support Automation, and Lending Collections.

Moreover, the platform integrates with social media channels to enable automatic routing, ticket management, and feedback insights for businesses using AI.

In response to the partnership, Bikram Singh Bedi, Vice President and Country MD of Google Cloud, India, expressed, that their collaboration with ConvoZen.AI has played a pivotal role in scaling the platform and showcasing the transformative potential of AI and ML for businesses. They believe that the success of ConvoZen.AI will assist platforms in enhancing their operational efficiency and business performance.

Akhil Gupta, co-founder and CPTO of NoBroker, emphasised the significance of delivering exceptional customer service to NoBroker. He stated that their goal was to leverage AI in all aspects of customer interactions, and ConvoZen has been instrumental in facilitating their operations.

They developed this internally to enhance their support, quality, and compliance and subsequently expanded the capabilities to AI-driven social media reputation management, sales performance tracking, and automated voice bots. They extended the solution to businesses outside NoBroker, and the impact has been substantial.

Their collaboration with Google Cloud has allowed them to refine it into an advanced SaaS solution that revolutionises businesses’ engagement with their customers.

The platform now handles over 12,000+ hours of customer calls and 1.2 Lakh chat sessions daily. It is already being used by over a dozen customers across industries such as Lending, Insurance, education, and E-Commerce.

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